Privacy Policy

This Privacy Policy applies to the website of Nanny Genie, https://nannygenie.com/ and shall be read in conjunction with the Terms & Conditions, Ethical Considerations and Eligibility Criteria for Families and together constitutes a legally binding agreement between the Platform and yourself when you use the Platform.

Definitions

The following definitions apply to the Privacy Policy:

– Nanny means individuals who are seeking employment as nannies through our agency, as well as individuals who are seeking to hire a Nanny through Nanny Genie;

– Nanny Genie means Nanny Genie Portal, an entity incorporated under the laws of Dubai, UAE, with email address [email protected], being the owner of the Platform;

– Nanny Hiring Services means the services provided by our agency to assist families in finding and hiring qualified nannies for their child care needs. These services include the facilitation of nanny recruitment, screening, and selection processes;

– Personal Data any data relating to an identified natural person, or one who can be identified directly or indirectly by way of linking data, using identifiers such as name, voice, picture, identification number, online identifier, geographic location, or one or more special features that express the physical, psychological, economic, cultural or social identity of such person;

Platform means the online application of Nanny Genie accessible on the web and the website with the URL https://nannygenie.com/ that is managed and handled in entirety by us;

Privacy Policy means this document, containing the policies and procedures on the collection, use and disclosure of your information by us;

Registered User means individuals who have registered with the Platform for Nanny Hiring Services;

Terms & Conditions means the document that contains the terms and conditions that govern use of the Platform available at www.nannygenie.com;

Third-Party Sites means third-party web pages that are linked on the Platform;

UAE means the United Arab Emirates;

Us/Our/We refers to the Platform domiciled in the UAE and its affiliates, subsidiaries and related entities; and

You/Your/(similar reference) refers to you as the user of the Platform.

  1. Scope of Policy

This privacy policy sets out the policies and practices with respect to:
a. The use of the Platform;
b. The collection of information;
c. What we do with the information we collect;
d. Opting out;
e. Data security;
f. Minors use of our services;
g. Community participation;
h. Data processing;
i. Data security incidents;
j. Changes to this privacy policy; and
k. Comments and feedback.

Please note that this privacy policy applies only to our Nanny Hiring Services. Within our services, you may see links or references to Third-Party Sites or services which are not covered by this privacy policy and are likely to have different information practices. We encourage you to read the privacy policy of all Third-Party Sites or services you visit or use. Any third-party references and links that we provide are for your convenience only, to make your experience better while using our services; this should not be construed as an endorsement of Third-Party Sites or services in any manner. You are solely responsible for any interactions you may have with any Third-Party Sites or services. This privacy policy does not apply to information which cannot be identified as personal data.

  1. Use of the Platform

Before using the Platform and particularly before submitting personally identifiable information via this Platform, you should read this entire Privacy Policy. Your continued use of this Platform constitutes your full agreement to this Privacy Policy together with the Terms of Use. If the Privacy Policy is not acceptable to you, please do not submit any Personal Data via this Platform and immediately cease from accessing the Platform.

  1. Collection of Information

The Platform collects information in two (2) ways: actively and passively. We may collect information including personally identifiable information (your full name, phone number and email address) and non-personally identifiable information (e.g. aggregate statistics about what parts of our Platform are most popular).

Active information collection includes collection of Personal Data.

Active information is collected from a Registered User in the following manner:

Registration: An individual may sign up on the Platform to become a Registered User. For the purpose of registering an account with us you will be required to provide your:
a. first and last name;
b. email address;
c. a secure password (you may ask the Platform to ‘save your password’ for ease and convenience);
d. details of your preferences related to the Nanny you wish to hire;
e. neighbourhood of residence;
f. contact number;
g. Visa status

Upon registration on the Platform, you consent to receive informational emails and newsletters from us with updates about our Nanny Hiring Services. If you wish to opt out of receiving emails from us you may inform us at [email protected]. Please bear in mind this may impact your notification on any changes, updates, events, or any other relevant mail on the Platform.

Upon registration, the following the information shall be collected for your user account:
a. Information about your family, including the number of children, their ages, and any special needs they may have;
b. Employment history of previous nannies you may have had, including any experience you have had with nannies or other domestic workers;
c. Your preferences regarding the type of Nanny you are looking for, including their qualifications, experience and availability;
d. Information related to any transactions or payments made through the Platform.

Payments: You will be required to submit your credit or debit card number and CVV to process payments on the Platform via our payment gateway. You may be required to verify your card, subject to your bank’s requirements to vet your purchases and verify your identity, which you consent to do, if requested. If you decline to verify your purchase or your identity, your payment may not be processed or accepted. We do not collect or store your payment information.

User content: any messages, comments, feedback posts, photos, videos, audio recordings, customer support communications and any other data submitted by you, or used to communicate with us on the Platform may be collected and stored for legal record keeping purposes only.

Email and communications: we may collect any messages, emails, chat box messages, or any other form of communication used to engage with you.

Survey data: any surveys, feedback, comments or questionnaires answered by you may be collected as part of research for Nanny Genie.

Social media content: any interactions including comments, pictures, posts or messages sent on our social media platforms.

Newsletter: you may subscribe to our newsletter via the Platform.

Contact us: you may submit a complaint on the Platform or send us an email at [email protected].

In all such cases, you grant the Platform permission to send you regular emails, until such time you expressly request to unsubscribe by emailing us and this request shall not be denied by the us.

Passive information may be collected from visitors (non-registered users) of the Platform and Registered Users. Passive information collection refers to instances in which we collect information from you that you have not actively provided. These technologies allow us to collect certain kinds of non-personally identifiable information, including but not limited to your the type of web browser you use, Internet Protocol (IP) address, time zone, the date and time of your visit, the operating system you use, the specific pages you visit, the address of the website you visited prior to entering the Platform and the cookies that are installed on your device. Additionally, as you browse the Platform, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Platform, and information about how you interact with the Platform.

We do not link this passively collected information with personally identifiable information you have actively provided elsewhere on this Platform. We reserve the right to share with third-parties, including our business partners and advertisers, the anonymous (non-personally identifiable) aggregated information that we have passively collected via this Platform. We reserve the right to collect, analyse, sell and distribute information collected passively for marketing, research or statistical purposes to private, governmental or regulatory authorities.

We collect information identified above, using the following technologies:
a. Cookies are data files that are placed on your browsing device (computer, laptop, smartphone or tablet) and often include an anonymous unique identifier (“Cookies”). Cookies help us recognise you and your device and store some information about your preferences or past actions. Information from Cookies may include non-personally identifiable information relating to your use of our Platform, information about your browsing device (such as IP address and browser type), and demographic data. We will ask for your permission to place Cookies or other similar technologies on your browsing device, except where they are essential for us to improve our Platform functionality or provide you with a service that you have requested, for example, use of our payment gateway. You can disable Cookies or manage the Cookies you use on your browsing device at any time. The Cookies we use will only be accessed by us and shall not be accessed by any third-party.
b. Google Analytics: that is a web-based analytics service offered by Google that tracks and reports website traffic and allows to analyse in-depth detail about the users on our Platform. We may be required to share certain information we collect on the Platform with Google which will be subject to Google’s policies as follows: https://support.google.com/analytics/answer/6004245.
c. Google search bar (Google search console).
d. Device and browser identifiers: any identifier we use to identify your device such as your IP address or an assigned user ID.
e. Coarse location tracking: an approximate of your device location.
f. Your browser and search history: any searches made on the Platform.
g. Platform log and usage data: services and pages you interacted with the most, information related to our pages or your browser type.
h. Advertising metrics: which advertisements have you interacted with and engaged with on our Platform.

  1. What We Do With The Information We Collect

The information we collect from you will only be used to:
a. provide you with a better browsing experience on the Platform;
b. create and manage your account on the Platform;
c. provide you access to features and services on the Platform;
d. provide accurate and tailored advertising and marketing materials;
e. enforce our policies effectively;
f. audit and count advertisement impressions and interactions;
g. ensure quality and effective communication to provide effective customer support and service;
h. improve our technology product and services;
i. communicate with you for administrative purposes or to inform you about the Platform;
j. prevent fraud, illegal activity, detect security incidents and improve reliability of Platform;
k. research and innovate;
l. post customer testimonials (these will be posted following your specific written consent);
m. process transactions; and
n. analyse data to update and improve the Platform.

We aim to collect Personal Data with your consent and to pursue a legitimate aim based on the requirements of Nanny Genie.

We may use a function to automatically remember the information you use on our Platform for the following reasons:
a. remember information so you will not have to re-enter it during your visit;
b. provide custom content and information; and
c. determine the effectiveness of our Platform.

We reserve the right to share your non-personally identifiable data, without express consent, with other service providers that assist Nanny Genie to enhance the performance of our services. We reserve the right to use, store or disclose Personal Data received via the Platform as necessary to respond to your requests, help, comply with applicable laws, regulations, legal processes and law enforcement inquiries (as required or applicable) to take precautions against liability, and protect the security and integrity of the Platform and you. We will not sell, lease, transfer, share, or otherwise permit access to your personally identifiable information with any third-parties other than as described in this Privacy Policy.

  1. Personal Data

In the event that Personal Data is required for legal processes or by the law, Nanny Genie shall attempt to request the respective party to connect directly with the respective Registered User. Nanny Genie shall attempt to, but not be obligated to (unless under legal obligation) inform the Registered User if Nanny Genie is compelled to disclose or share Personal Data to any regulatory or governmental authority.

  1. Data Retention

Your Personal Data is retained with us only to fulfil the necessary objectives for which it was collected for, unless we specifically agree a longer retention period with you, or a longer retention period is required or permitted by law. This also includes any legal, accounting, auditing or reporting obligations under applicable law.

  1. Data Security

We aim to maintain a secure and reliable Platform and practice security measures at our utmost capabilities to prevent unauthorised use, destruction, access, modification or disclosure of your Personal Data however we cannot guarantee this. We apply the common standards in addition to applicable laws on data protection.

  1. International Data Transfer

Nanny Genie is located in Dubai, UAE and operates on the basis of their laws on data protection. If you are not located in the UAE you acknowledge and understand your data might be processed with different applicable laws and protections than the country you are in. Any transfers of information are for our use and the use of our service providers in accordance with these terms, however we engage with high standards of security and privacy laws compliant with applicable laws.

  1. Behavioural Advertising

We may use information we receive, to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

  1. Opting Out

You can opt out of sharing information as follows:
1. Targeted advertising by following these links:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Instagram: https://help.instagram.com/615366948510230
– Google: https://www.google.com/settings/ads/anonymous
– Twitter: https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads
– LinkedIn: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
– Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

2. Revoke access to email and social network accounts:
Upon request, we may be able to provide you with information about whether we hold any of your Personal Data by emailing us at [email protected]. You may choose to disconnect your email account or unsubscribe from our Platform through your account settings. If you no longer have access to your browsing device, you may also contact your email account provider to revoke our access to your account or contact us at [email protected]. We will respond to your request within a reasonable timeframe.

3. By emailing us:
When you submit information via this Platform, whether such information is required or optional, you consent to its disclosure and use in accordance with this Privacy Policy. If you ever decide that you do not wish to receive information from us regarding the Platform you may inform us by email at [email protected]. Please remember opting out of this option may affect your communication with us.

To respond to your request or inquiry, we may require follow-up or contact information to allow us to verify that you are the person authorised to view the information you are requesting. We may, at our discretion, refuse to allow you access to certain information if, in our view, to provide such access would jeopardise another person’s privacy; would violate any applicable federal, state, or foreign law, regulation, or directive; or would unreasonably burden this Platform.

4. Unsubscribing from marketing communications or mailers:
If you receive marketing communication from us, you can email us at [email protected] and ask that we remove you from receiving marketing communications, or request to unsubscribe. Please remember that if you opt out of receiving marketing communication only you may continue to receive administrative messages from us regarding your purchases on the Platform or for the purposes of daily correspondence with us, unless you opt out of this option.

5. Cookies:
Most web browsers accept cookies by default. It is your responsibility to alter these settings and decline or remove any cookies by adjusting respective settings.

  1. Data Security

Although we take reasonable steps to protect the personally identifiable information that you provide via this Platform, no system is 100% secure or error-free and neither is the Platform. We do not, and cannot, guarantee the security or accuracy of the information we gather. It is your responsibility to keep your passwords secure. We strongly recommend that you do not share your passwords with any third-party nor store or save them in a manner that may be easily accessed by a third-party. We take the protection of your information very seriously and employ measures through administrative, technical, and physical safeguards designed to protect information against loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction. We encrypt all data in transit through secure socket layer technology (SSL), and other security protocols, including hardware firewalls that are set up on the hosting side. We take reasonable precautions to ensure the integrity and security of our network and systems but cannot guarantee these security measures will prevent third parties from obtaining information by illegal actions or attacks.

  1. Minors Use Of The Platform

This Platform is not directed to and does not seek to collect Personal Data from a minor. For the purpose of this Platform, minor refers to any user under the age of twenty one (21) years. We shall not collect a minor’s data or process it and deem it as ‘high privacy’ data. Minors have the right to privacy, freedom and to be free from economic exploitation. We adhere to these guidelines and act in the minor’s best interests. If you are a minor please do not access the Platform and enter any Personal Data. If we are notified that a Registered User has shared or intends sharing unauthorised Personal Data relating to a minor, we reserve the right to suspend or permanently blacklist such Registered User.

13. Data Processing

Where you have consented to data processing, your consent provides the legal basis to process your Personal Data, such as when you consent to processing in relation to the processing of your data for data analysis in accordance with this Privacy Policy. You have the right to withdraw consent at any time. Please note that your withdrawal of consent to collect and process your Personal Data will not affect the lawfulness of processing your Personal Data based on your consent before you withdraw your consent. This will however limit your receipt of Nanny Hiring Services.

We may process your Personal Data on the basis of contractual necessity to perform a contract we have with you or complete a purchase you have made or are making or are reviewing on the Platform. We may also process your Personal Data on the basis of our legitimate interests, including analytic reporting and improving the functionality of the Platform. For example, we have a legitimate interest in collecting information about your device hardware and operating system to better understand how users access and use the Platform. We also have a legitimate interest in providing and developing improved artificial intelligence algorithms to deliver better product features to our users. In some cases, we may process Personal Data pursuant to legal obligations or to protect your vital interests or those of another person.

We collect, use and are responsible for the Personal Data provided by you. If you are located in the European Economic Area (EEA), you have certain rights in respect of your Personal Data and can exercise them as follows:

a. Right to data portability: users located within the EEA may contact us regarding their Personal Data using the contact information below. Please note that we may request additional information from you to verify your identity before we disclose any Personal Data or account information.
b. Right to restrict or oppose: where we rely on legitimate interests to process your Personal Data, you have the right to object to such processing by using the contact information below. Please note that some processing is essential to providing services on the Platform.
c. Right to access, correct and rectify: you may access, correct and rectify their Personal Data through your account settings in the Platform.
d. Right to delete: you may request deletion of any of your information collected and stored by us please contact us by email at [email protected]
e. Right to opt-out/automated decision making: you may opt-out of sharing your information and profiling furtherance of decisions that produce legal or similar effects concerning you.
f. Right to Revoke consent: for the purposes of European Union data protection legislation, we are the “data controller” of your Personal Data. You can contact us directly regarding the processing of your Personal Data by email at [email protected]
g. Right to lodge a complaint: you may lodge a complaint regarding your concern with the respective authority.

14. Google User Data

There are certain limits on use of your ‘Google user data’. Notwithstanding anything else in this Privacy Policy, consumer Google account information obtained via the Gmail Application Programming Interfaces, is subject to these additional restrictions:
a. The Platform shall not use such Google data for serving advertisements;
b. The Platform shall not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for the Platform’s internal operations and even then only when the data have been aggregated and de-identified.

15. Data Security Incidents

Nanny Genie shall notify the Registered User by email of any major or notable security incidents relating to breach of Personal Data belonging to the Registered User. Such notification shall be issued promptly upon Nanny Genie being aware of such incident occurrence and shall be summarised with respect to its effect on the Registered User and if any corrective measures have been taken to the extent possible. The Registered User shall immediately undertake any proposed action by Nanny Genie. Any security breach not caused directly by our act or omission shall not amount to any fault or liability of Nanny Genie. Similarly, Nanny Genie is not responsible to you in instances where a report or response has or has not been issued, for reasons determined by Nanny Genie.

16. Changes To This Privacy Policy

We reserve the right to change this Privacy Policy at any time, at our sole discretion without prior notice. If we do change the Privacy Policy, the new Privacy Policy will be posted here, along with its revision date, and all information collected following the posting of such changes will be subject to the new Privacy Policy. Prior to use or disclosure of your previously collected personally identifiable information in a materially different manner from that to which you agreed, we will first secure your affirmative consent for such use or disclosure. If such consent is not provided, we will use your personally identifiable information in accordance with the Privacy Policy in effect at the time we collected the information.

We encourage you to check this Privacy Policy periodically and prior to each instance in which you provide personally identifiable information through this Platform or use this Platform.

17. Comments And Feedback

If you are interested in receiving electronic updates, alerts, and other information from us regarding this Platform, you must provide us with an email address. We may also ask for optional information, such as how you found us, to help us better serve you and other users in the future. We welcome your comments and feedback regarding this Platform and third-party services and functionalities to our email address [email protected] that permits you to send through your own email address, comments, and any other information you choose to include. Please remember that email is not secure and we cannot provide you with any guarantees in this respect. You should carefully consider what information you wish to send to us through email or through this feedback option.

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Last updated in May 2023